Target Audience – Administrative Assistants, Secretaries & Projects Managers
Length – 2 Days
Do your civilians ever feel left out of the picture? Are they tasked with managing activities, projects and when they have no or limited authority over those responsible for getting the work completed and turned in?
Today's work environment is complex and seems to be full of un-ending distractions, sometimes making us feel over-tasked and helpless. To be the best, we recognize that our civilian staff members need additional skills to accomplish things like: building credibility, conflict resolution, increasing trust, listening and communicating effectively to become a person of influence.
Attendees will:
Ø Learn how to control and balance their valuable time
Ø Enhance their ability to sell ideas
Ø Develop skills that help establish credibility and trust
Ø Learn how to influence and convince others
Ø Gain insight on projecting self-confidence without being pushy or negative
Ø Understand how to work with different personality temperaments
Ø Learn the difference between responsibility and accountability
Ø Develop a process for understanding others and strengthening relationships
Ø Be exposed to listening exercises that will help them communicate