Leadership & Supervision

 

Do you promote your best employees?  Did you give them the tools necessary for this new role?  They might have been the best in the field, but they might be woefully unprepared for this promotion.  Give your supervisors the tactical edge in surviving the challenges of leading and managing beyond the critical incident/task.  This course focuses on leadership, communications, human relations and supervisory skills that will best prepare them in leading your agency day-to-day to the highest levels.

  • Leadership skills and your ability to influence beyond the position/rank
  • How to lead with current, past and future generations
  • Values and leadership
  • Communicating effectively in today’s world
  • Learning to listen to your employees
  • Personality “yours and theirs” and its influence on your ability to lead others
  • Human relations – having others seeking your counsel
  • Team excellence, finding the balance and promoting a cohesive agency
  • The right way to give feedback, inspire and improve performance outcomes
  • The basics of situational leadership
  • Problem and conflict solving