This course was original designed for a client who desired to ensure consistency between FTO programs within a multi-agency academy.  Accordingly, there are two course versions.  One is intended for FTO’s who previously attended a non-MTS Basic FTO class.  It is designed to help overcome and address today’s training challenges associated with generational and cultural variances, and other communication challenges.  This highly interactive workshop will also help trainers understand their leadership influence; learn techniques to avoid/navigate personality conflicts, and to communicate most effectively.  Ultimately, this exposure will help take CTO/FTO’s to a new level of excellence, reduce their frustrations and maximize the trainee’s learning experience.  The second version reinforces the same material, but does so thru case studies focusing on more specific areas of performance (listening profiles, lateral trainees, remedial and students who are “not responding” to training).

 Attendees will: 

  • Gain an understanding of generational impact and diversity on training
  • Understand what breaks down interpersonal communication and what to do about it
  • Be able to identify different personalities and learning styles
  • Learn how to support and encourage intelligent risk taking
  • Turn negative attitudes into healthy positive ones
  • Learn how to use positive reinforcement to increase learning and motivation
  • Discover the underlying causes of lack of performance or negativity
  • Learn how to build the officer's confidence and create excitement
  • Learn how to give feedback without causing resentment
  • Enhance relationship skills that build long term trust
  • Learn the coaching process
  • Improve questioning, listening and coaching skills
  • Understand the difference between showing, telling, doing and coaching
  • Learn how to create a sense of direction in their training
  • Be exposed to proven remedial strategies
  • Experience the impact of stress on learning